Scitek Service and Maintenance

Scitek Service Brochure

Your work is vital and unexpected downtime is disruptive. Our goal is to help you eliminate downtime through rapid service response and tailor-made preventative maintenance plans.

scitek service brochure

Your local Scitek Service

The Scitek service team supports all of the brands we sell and even many of the brands we don’t. Our most common services include:

Scitek service australia
Nick Pond (Service Engineer) and Sam Yapp (Service Manager)

  • All Pfeiffer & Vacuubrand pumps repaired with OEM parts
  • Turbo pump preventative maintenance and repairs
  • Rotary vane, scroll pump routine service
  • Cryopump repair
  • Vacuum valve service (replacement of seals)
  • Freeze dryer servicing and troubleshooting (Vacuum leaks and cascade refrigeration services)
  • Vacuum gauge calibration (DAkks standard) with calibration certificates.
  • Helium leak testing

Preventative Maintenance Contracts

How much will it cost you if your equipment stopped working tomorrow?
Whether you are in research or in production, your equipment is critical to your success and maintenance is an important aspect which is often overlooked until it is too late. Preventative maintenance as recommended by your equipment manufacturer is important as it ensures:

  • Equipment is operating to specification – Your equipment is expensive, so maintenance ensures that you get the most out of it.
  • Minor issues can be identified and rectified before they become expensive and time-consuming problems

Scitek Service Engineer
Nathan Nie (Service Engineer)

With many pieces of equipment, it can be overwhelming to keep track of service intervals and the type of service required, which is where our preventative maintenance contracts come in. Every preventative maintenance contract is built around manufacturer guidelines and our own experience and is then modified based on your needs. Elements which can be customised include, but are not limited to:

  • Service Intervals
  • Sensor calibration with report (temperature, pressure)
  • User Training
  • Application Support
  • Remote Support

Please contact us and we would be happy to discuss your servicing needs.

Why Scitek?

Our factory certified engineers and application specialists regularly attend detailed training by our suppliers to ensure we always provide unparalleled after-sales service, as well as training for all the equipment we supply. Scitek were the first Pfeiffer Vacuum distributor globally, and the only factory approved service centre in the pacific region. Scitek offers turbo pump vibration testing according to Pfeiffer factory standard.

Customer Site Equipment
Health Checks

Our Equipment Health Checks offer entry-level performance inspections and can be performed either at your facilities or in our workshop. You will receive a snapshot of the current equipment performance as well as suggestions for future care and service plans.

Equipment Care Plans

No matter whether you work for a business or a public institution, as a laboratory or production manager you are required to optimise productivity and minimise production downtimes. Failing equipment can cause unnecessary delays or loss of production income.

Turbo pump services

As the first Pfeiffer Vacuum distributor globally, we are offering factory compliant turbo pump vibration tests performed on an original Pfeiffer Vacuum vibration test system.

This test allows early detection of potential pump issues, such as bearing wear, incorrect bearing position, incorrect bearing angles, rotor imbalance or early rotor damage which are vital for best possible pump life. Your pump will be tested before and after each Scitek service or repair is performed. A successful vibration test qualifies your pump for 12 months warranty on the work done.

Vacuum Gauge Calibrations

Scitek operates a DAkkS (German accreditation body) traceable vacuum calibration rig. We are able to perform DAkkS traceable calibrations in the range from 1,100 mbar to 0.0001 mbar (absolute) and issue calibration certificates according to ISO 3567. Our service is available for most brands and models of gauges, controllers and displays.